Who We Are
House of Elévara LLC ("House of Elévara," "we," "us," or "our") operates The Atelier, a professional booking platform connecting talent (House Members) with brands and clients (Patrons). We are incorporated in the State of Georgia, United States.
This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use The Atelier mobile application and our websites, including houseofelevara.com and elyraeditorial.com (collectively, the "Platform").
Information We Collect
Account Information
- Email address (used for authentication via one-time passcode)
- Full name and display handle
- City and general location
- Profile photos and portfolio media
- Professional biography and niche categories
- Social media handles — Instagram and TikTok — optional
- Brand name and company information (Patrons only)
Transaction Information
- Booking details including service descriptions, dates, and briefs
- Payment amounts and payout history
- Stripe Connect account identifiers — we do not store full card numbers
- Reference images attached to booking briefs
Usage Information
- Device type, operating system, and app version
- Pages and features accessed within the Platform
- Referral codes used and generated
- Messages sent within The Salon, stored to facilitate your bookings
How We Use Your Information
- To create and manage your account and authenticate your identity via OTP
- To display your profile on The Floor for discovery by Patrons
- To facilitate bookings between Members and Patrons
- To process payments and disburse earnings through Stripe Connect
- To send transactional emails including OTP codes and booking confirmations
- To send push notifications about bookings, payouts, and referral earnings
- To calculate and display earnings, referrals, and tier progression
- To provide customer support and respond to inquiries
- To enforce our Terms of Service and prevent fraud or abuse
- To comply with legal obligations
We do not sell your personal information to third parties. We do not use your data for advertising purposes on behalf of third-party advertisers.
How We Share Information
We share your information only in the following limited circumstances:
With Other Users — Your public profile information including name, handle, city, niche tags, portfolio media, rate card, and tier is visible to other users on The Floor. Patron identities are not displayed publicly.
With Service Providers
- Supabase — database and authentication infrastructure
- Stripe — payment processing and Member payouts via Stripe Connect Express
- Resend — transactional email delivery
- Cloudflare — webhook processing and platform infrastructure
For Legal Reasons — We may disclose your information if required by law, subpoena, or other legal process.
Payments & Financial Data
All payment processing is handled by Stripe, Inc. House of Elévara does not store your full bank account numbers, routing numbers, or card numbers.
Members who earn more than $600 in a calendar year will receive IRS Form 1099-NEC as required by law.
Data Storage & Security
Your data is stored on Supabase infrastructure hosted in the United States. We implement industry-standard security including encrypted data transmission via HTTPS, row-level security on all database tables, and one-time passcode authentication with no passwords stored.
We retain your account data for as long as your account is active. Financial records may be retained for up to 7 years as required by law.
Your Rights & Choices
- Access — Request a copy of the personal information we hold about you
- Correction — Update your profile information at any time within Settings
- Deletion — Delete your account and associated data at any time
- Portability — Request an export of your data in a machine-readable format
- Notifications — Manage push notification preferences within Settings
To exercise any of these rights, contact us at admin@houseofelevara.com. We will respond within 30 days.
Account Deletion
You may delete your account at any time within The Atelier app via More → Settings → Delete My Account. Deletion is permanent and cannot be undone.
You may also request deletion by emailing admin@houseofelevara.com. We will process requests within 30 days.
Children's Privacy
The Atelier is not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 18. If you believe we have collected information from a minor, contact us immediately at admin@houseofelevara.com.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by email or in-app notice. Your continued use of the Platform after changes constitutes your acceptance.
Contact Us
- Email: admin@houseofelevara.com
- Company: House of Elévara LLC
- State: Georgia, United States
- Website: houseofelevara.com