Terms of Service

These Terms of Service govern your access to and use of The Atelier mobile application and houseofelevara.com (collectively, the "Platform"), operated by two related legal entities under common ownership — House of Elévara LLC (Georgia) and House of Elevara LLC (Wyoming). By creating an account, purchasing a membership or subscription, activating an ambassador account, or otherwise using the Platform, you agree to these Terms in full.

The Two Entities

The Platform is operated by two related legal entities. These entities are under common ownership and control and operate as a unified brand.

Eligibility

You must be at least 18 years old to use the Platform. By creating an account, you represent that you are 18 or older and have the legal capacity to enter into these Terms. The Atelier is a professional platform — it is not intended for minors under any circumstances.

The Two Roles

House Members (Talent) are creative professionals — models, photographers, creators, stylists, athletes, artists, DJs, makeup artists, and others — who create profiles, set their own rates, and receive bookings through the Platform. Members keep 70% of every completed booking. House of Elévara retains 30% as a platform fee covering payment processing, dispute coverage, infrastructure, and platform operations.

Patrons (Clients) are brands, businesses, agencies, and individuals who browse talent on The Floor and submit structured booking requests. Patrons pay the Member's service rate. The 30% House fee is factored into the total charged at checkout.

Bookings and Payments

• All payments are processed by Stripe, Inc. under the merchant account of House of Elevara LLC (Wyoming). You agree to Stripe's terms of service at stripe.com/legal
• House of Elévara does not store full card numbers, routing numbers, or bank account details
• Booking payments are held by Stripe until the Patron confirms the work is complete
• Members must connect a Stripe Express account to receive payouts
• Members who earn over $600 in a calendar year will receive IRS Form 1099-NEC. Tax reporting is administered under House of Elevara LLC (Wyoming)
• Refunds and disputes on individual bookings are handled according to Stripe's dispute resolution process and our internal dispute review
• Instant payouts from The Ledger are subject to Stripe's payout schedule and applicable fees

Subscriptions & Paid Memberships

House of Elévara offers optional paid membership tiers and subscription plans billed on a monthly or annual basis. These are optional. Free access to the roster and the Platform does not require a paid subscription.

• Automatic renewal. All subscriptions renew automatically at the end of each billing period — monthly plans every month, annual plans every year — and your payment method will be charged automatically until you cancel
• Cancellation. You may cancel at any time. Cancellation takes effect at the end of your current billing period. You keep access to paid features until that period ends
• No partial periods. Cancelling mid-period does not generate a prorated refund or credit for the unused portion of that period
• Price changes. We may change subscription pricing with at least 30 days' notice by email or in-app notice. Continued subscription after the effective date constitutes acceptance
• Failed payments. If a payment fails, access to paid features may be suspended or the subscription cancelled without further notice
• What you are paying for. A subscription purchases access to Platform features, tools, visibility, and services. It does not purchase bookings, work, or any specific outcome — see Section 07

Subscriptions purchased through the Apple App Store are billed and managed by Apple and are subject to Apple's refund and cancellation policies. Cancel those subscriptions through your Apple ID account settings.

Ambassador Program

The Elévara Ambassador Program requires a one-time activation payment. Activation grants you a unique referral link, eligibility to earn referral commissions under the program terms in effect at the time, and access to ambassador materials.

• The activation payment is final and non-refundable once the ambassador account is created and the referral link is issued
• Activation is not employment, contractor engagement, agency representation, or a partnership with House of Elévara
• Commissions are earned only when a qualifying referral completes the required action. No referrals means no commissions
• House of Elévara makes no representation, estimate, projection, or guarantee of earnings. Any figures shown in marketing materials are illustrative examples of the commission structure — not typical, expected, or promised results
• Self-referrals, fabricated referrals, or other fraudulent activity forfeit all pending commissions and result in termination without refund
• House of Elévara may modify the commission structure with 30 days' notice. Modification does not entitle you to a refund of the activation payment

No Guarantee of Work, Bookings, or Results

This section is important. Please read it carefully before making any purchase.

House of Elévara provides access, development, positioning, visibility, and coordination services. We do not guarantee that you will receive any bookings, brand deals, campaigns, modeling work, editorial features, publication credits, income, or opportunities of any kind.

• Purchasing a subscription, paid membership tier, or ambassador activation does not guarantee bookings, brand partnerships, campaign placement, or any modeling or creative work
• Acceptance to the roster, appearance in the talent directory, or a profile on The Atelier does not guarantee that any Patron will book you
• Selection for roster placement, editorial features, campaigns, Vorane, and any other opportunity is at the sole discretion of House of Elévara and, where applicable, the client
• Booking volume and earnings depend on factors outside our control — client demand, market conditions, your rates, your availability, your portfolio, your professionalism, and your own effort
• No employee, contractor, ambassador, or representative of House of Elévara is authorized to promise you work, income, or a specific outcome. Any such statement is not binding on the House
• Examples, case studies, testimonials, and earnings figures shown anywhere on our properties are illustrative only and are not a promise of your results

No Refunds

Except where a refund is required by applicable law, all payments to House of Elévara for the following are final and non-refundable:

• Monthly and annual subscription payments, including any renewal charge
• Paid membership tier fees
• Ambassador Program activation payments
• Application, onboarding, and administrative fees
• Competition and contest entry fees, and paid votes
• Digital products, credits, and downloadable materials

This applies regardless of whether you receive bookings or work, whether you use the features you purchased, whether you change your mind after purchase, or whether your account is later terminated for violating these Terms.

• Duplicate and erroneous charges are refunded. Contact us within 30 days and we will review and correct billing errors
• Physical goods purchased from The Shop — fragrance, leather goods, and other tangible products — are not covered by this section and are governed by the return and exchange policy published at the point of sale
• Booking payments between Patrons and Members are not covered by this section and are governed by Section 04
• App Store purchases are subject to Apple's refund policy, which Apple administers independently of these Terms
• Chargebacks. Initiating a chargeback or payment dispute on a non-refundable purchase instead of contacting us first may result in immediate suspension or termination of your account and forfeiture of any pending commissions or earnings

Referral Commissions on The Atelier

Every member receives a unique referral code. Referring a new talent Member earns 5% of the House fee on every booking they complete for 12 months from their join date. Referring a brand Patron earns 10% of the House fee on their first 3 bookings. Referral earnings are paid out automatically through Stripe and are visible in The Ledger.

• Referral commissions are paid on the House fee — not on the Member's earnings
• Self-referrals or fraudulent referral activity will result in account termination
• Referral earnings may be subject to applicable tax reporting
• House of Elévara reserves the right to modify referral terms with 30 days notice
• No referral commission is guaranteed. Commissions are earned only on completed, qualifying bookings

User Conduct

You agree not to:

• Use the Platform for any unlawful purpose under applicable state or federal law
• Post false, misleading, or fraudulent information on your profile or in booking briefs
• Harass, threaten, discriminate against, or harm other users
• Circumvent Platform payments by arranging bookings off-platform with connections made through The Atelier
• Upload content that infringes intellectual property rights of any party
• Attempt to reverse engineer, scrape, or compromise Platform security
• Create multiple accounts or impersonate another person or entity
• Represent to any third party that House of Elévara guarantees work, bookings, or income

Your Content

You retain ownership of all content you upload to the Platform — photos, videos, portfolio media, rate card information, and booking briefs. By uploading content, you grant House of Elévara a non-exclusive, royalty-free license to display your content within the Platform for the purpose of facilitating bookings and operating the service.

You represent that you own or have the right to upload all content you post, and that your content does not violate any third-party rights.

Account Deletion

You may delete your account at any time within The Atelier app via More → Settings → Delete My Account. Deletion is permanent and cannot be undone. All profile data, portfolio media, and booking history will be removed.

Deleting your account does not automatically cancel an active subscription, and does not entitle you to a refund of any amount already paid. Cancel your subscription before deleting your account.

Financial records may be retained for up to 7 years as required by applicable law.

Termination

We reserve the right to suspend or terminate accounts that violate these Terms, engage in fraudulent activity, or cause harm to the Platform or its users. We will provide notice where reasonably possible. Termination does not relieve you of payment obligations for completed bookings, and does not entitle you to a refund of subscription, membership, or ambassador activation payments.

Disclaimers

The Platform is provided "as is" without warranties of any kind, express or implied. House of Elévara does not guarantee the quality, reliability, suitability, or fitness of any talent or booking outcome. We are a marketplace connecting parties — we are not responsible for the actions or performance of Members or Patrons.

Limitation of Liability

To the fullest extent permitted by law, neither House of Elévara LLC (Georgia) nor House of Elevara LLC (Wyoming) shall be liable for any indirect, incidental, special, or consequential damages arising from your use of the Platform — including lost bookings, lost profits, or lost business opportunity. Our total aggregate liability shall not exceed the fees paid by you in the 12 months preceding the claim.

Governing Law & Disputes

The governing law depends on which service or entity is the subject of the dispute:

• The Atelier app, payments, subscriptions, and member services — governed by the laws of the State of Wyoming. Disputes shall be resolved in Wyoming courts or through binding arbitration under Wyoming law
• Editorial programming, talent management, ambassador program, and the Collection — governed by the laws of the State of Georgia. Disputes shall be resolved in Georgia courts
• All services — subject to applicable United States federal law regardless of state jurisdiction

You waive any objection to venue in the applicable jurisdiction.

Changes & Contact

We may update these Terms from time to time. We will notify you of material changes by email or in-app notice. Your continued use of the Platform after changes constitutes acceptance of the updated Terms.

• Email: admin@houseofelevara.com
• Phone: +1 (307) 289-4953
• Mailing Address: House of Elevara LLC · 30 N Gould St, Ste N · Sheridan, WY 82801
• Website: houseofelevara.com